Monday, December 22, 2014

Lean Improvement Project at Sultan Bin Abdulaziz Humanitarian City

CHICK Stephen E., AL-ANI Ahmad
©2014 INSEAD Case Study
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The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.