Thursday, June 11, 2015

Coordinating complex work: Knowledge networks, partner departures and client relationship performance in a law firm

BRISCOE Forrest, ROGAN Michelle
Access the publisher's website Management Science (forthcoming)

The mobility of individual managers has long presented a problem for firms in knowledge-intensive industries. Shifting to more complex work often reduces the importance of a single individual's knowledge for the firm's exchange relationships because complex work requires inputs from a broader set of the firm's members. Although complex work decreases the likelihood that a single individual can shift the exchange relationship to another firm, we propose that it increases the vulnerability of the firm's performance to ...